Privacy Policy

Last updated: March 9, 2026

1. Introduction

IncidentHub ("we", "us", "our") operates the website at incidenthub-bay.vercel.app. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

Account information: When you register, we collect your name, email address, company name (optional), and a password. Passwords are hashed with scrypt and never stored in plain text.

Subscription data: If you subscribe to a paid plan, we collect billing details through our payment processor (Stripe). We do not store credit card numbers on our servers.

Usage data: We collect information about how you interact with our service, including alert subscriptions, webhook configurations, and pages visited.

Automatically collected data: Server logs may record your IP address, browser type, operating system, and referring URLs.

3. How We Use Your Information

  • To create and manage your account
  • To deliver outage alerts and webhook notifications you configure
  • To process payments through Stripe
  • To improve our service and user experience
  • To communicate service updates and respond to support inquiries

4. Third-Party Services

We use the following third-party services:

  • Stripe — payment processing. See Stripe's Privacy Policy.
  • Vercel — hosting and deployment.
  • Neon — database hosting.

5. Data Retention

We retain your account data for as long as your account is active. Incident data collected from public status pages is retained indefinitely to provide historical outage intelligence. You can request deletion of your account by contacting us.

6. Data Security

We implement industry-standard security measures including encrypted connections (HTTPS), hashed passwords, and secure cookie-based sessions. However, no method of electronic transmission or storage is 100% secure.

7. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your account and associated data
  • Export your data in a machine-readable format

8. Cookies

We use a single HttpOnly session cookie to keep you signed in. We do not use tracking cookies or third-party advertising cookies.

9. Changes to This Policy

We may update this policy from time to time. We will notify registered users of significant changes via email.

10. Contact

If you have questions about this Privacy Policy, contact us at incidenthubbay@gmail.com.