Jira Users Receiving HTTP 500 Errors

highAtlassianMay 10, 2019 14:10Duration: 27m

api

API Issue

Summary

Between 13:30 UTC to 14:05 UTC, we experienced a partial service outage in the US region for Jira Cloud products. The issue has been resolved and the service is operating normally.

Impact

major

Timeline

May 10, 2019 14:10

[investigating] We are investigating an issue with Jira Cloud that is impacting some of our Atlassian Cloud customers. We will provide more details within the next hour.

via statuspage

+27m

May 10, 2019 14:37

[resolved] Between 13:30 UTC to 14:05 UTC, we experienced a partial service outage in the US region for Jira Cloud products. The issue has been resolved and the service is operating normally.

via statuspage

Lessons Learned

📊Incidents related to api have occurred 186 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

💡This incident is categorized as: API Issue. Consider implementing preventive measures specific to this failure category.