Atlassian Cloud users experiencing outages

criticalAtlassianMay 14, 2019 08:57Duration: 2h 7m
deployment
Deployment Failure

Summary

We have identified the service that caused a high load on the server. We have deployed a couple of changes to mitigate the situation. The services have been recovered and operating normally.

Impact

critical

Timeline

May 14, 2019 08:57

[investigating] We are investigating an outage that is impacting some Atlassian Cloud customers. We will provide more details within the next hour.

via statuspage
+30m
May 14, 2019 09:28

[investigating] We are continuing to investigate this issue.

via statuspage
+1h 36m
May 14, 2019 11:04

[resolved] We have identified the service that caused a high load on the server. We have deployed a couple of changes to mitigate the situation. The services have been recovered and operating normally.

via statuspage

Lessons Learned

馃搳Incidents related to deployment have occurred 19 times across all providers in the past year.

馃挕This incident is categorized as: Deployment Failure. Consider implementing preventive measures specific to this failure category.