Some of the www.atlassian.com pages are inaccessible

lowAtlassianJun 6, 2024 01:30Duration: 2h 59m
authentication
Authentication Issue

Summary

Between 05 June 23:30 UTC and 06 June 04:34 UTC, we experienced issues with some of the pages on www.atlassian.com. The issue has been resolved, and the pages are operating normally.

Impact

none

Timeline

Jun 6, 2024 01:30

[investigating] We are investigating reports of intermittent errors on some Atlassian, Opsgenie, Atlassian Access, and Compass-related www.atlassian.com web pages. Once we identify the root cause, we will provide more details.

via statuspage
+1h 41m
Jun 6, 2024 03:12

[identified] We continue to work on resolving the issue with www.atlassian.com. We have identified the root cause and expect recovery shortly.

via statuspage
+1h 18m
Jun 6, 2024 04:30

[resolved] Between 05 June 23:30 UTC and 06 June 04:34 UTC, we experienced issues with some of the pages on www.atlassian.com. The issue has been resolved, and the pages are operating normally.

via statuspage

Lessons Learned

馃搳Incidents related to authentication have occurred 40 times across all providers in the past year. This is one of the most common failure categories in cloud infrastructure.

馃挕This incident is categorized as: Authentication Issue. Consider implementing preventive measures specific to this failure category.